1. Acceptance of Terms
By accessing or using the services of Carpinoy Logistics — including our website (www.carpinoylogistics.com), Facebook Page, Facebook Messenger chatbot ("Brad AI"), and subcontractor dashboard — you agree to be bound by these Terms of Service. If you do not agree, please discontinue use of our services.
2. Description of Services
Carpinoy Logistics provides trucking and logistics services in the Philippines. Our digital services include:
Facebook Messenger & Website Chatbot (Brad AI) — answers inquiries about rates, trips, billing, terms, and accreditation
Subcon Dashboard — platform for subcontractor operators to view trip data, billing, payouts
Admin Dashboard — internal management system for Carpinoy operations
Independent Referral Associate Portal — platform for independent referral/onboarding partners
2A. Business Package, Loan, and Referral Associate Terms
Carpinoy does not guarantee trips, income, approvals, activation timelines, loan approval, payouts, or financial returns.
Business package participation, vehicle release, onboarding, activation, and deployment are subject to documentation, compliance review, principal approval, operational demand, routes, vehicle suitability, and final written confirmation from official Carpinoy channels.
Loan, down payment, reservation, and finance information shown on the website is indicative only and remains subject to final bank/dealer/financing partner approval, computation, documents, and disclosures.
Independent Referral Associates are not employees, officers, recruiters, or authorized representatives of Carpinoy Logistics Services and are not authorized to guarantee trips, income, approvals, activation timelines, loan approvals, payouts, or financial returns.
Report unauthorized fees, fake promises, guaranteed-income claims, or suspicious associate activity through official Carpinoy channels before transacting.
3. User Responsibilities
When using our services, you agree to:
Provide accurate and truthful information
Use our services only for their intended purposes related to Carpinoy Logistics operations
Not attempt to misuse, hack, reverse-engineer, or exploit our systems, chatbot, or dashboard
Not impersonate another person or misrepresent your affiliation with Carpinoy
Not use our AI chatbot for purposes unrelated to Carpinoy Logistics
Keep your login credentials (if applicable) confidential and secure
Comply with all applicable laws and regulations of the Philippines
4. AI Chatbot Disclaimer
Brad AI provides information based on a knowledge base maintained by Carpinoy management, but responses may not always be perfectly accurate
Brad AI is not a substitute for direct communication with Carpinoy admin for critical decisions
Brad AI does not provide personal, medical, legal, or financial advice
Rates, policies, schedules, promos, loan terms, trip availability, approvals, and activation timelines are subject to change — always verify with official Carpinoy channels
Carpinoy Logistics is not liable for decisions made solely based on chatbot responses
5. Subcontractor Terms
Your subcon agreement and accreditation terms govern your operational relationship with Carpinoy
Trip data, billing, and payout information displayed on the dashboard are based on validated records
Disputes regarding trips, billing, or payouts should be raised directly with Carpinoy admin
Carpinoy reserves the right to suspend or terminate dashboard access for violations
6. Intellectual Property
All content, design, software, and branding associated with Carpinoy Logistics — including the Brad AI chatbot, dashboard interfaces, logos, and documentation — are the property of Carpinoy Logistics and are protected by applicable intellectual property laws.
7. Limitation of Liability
Carpinoy Logistics provides its digital services "as is" without warranties of any kind
We do not guarantee uninterrupted, error-free, or completely secure access to our services
We are not liable for any indirect, incidental, or consequential damages arising from the use of our services
8. Service Availability
We strive to keep our services operational at all times, but we may experience downtime due to maintenance, updates, or circumstances beyond our control.
9. Termination
We reserve the right to suspend or terminate your access to our services at any time if you violate these Terms. You may also stop using our services at any time.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of the Philippines.
11. Changes to These Terms
We may update these Terms from time to time. Changes will be reflected on this page. Continued use constitutes acceptance.